Privacy Policy

1. Introduction

NutriEat with Vrushali ("we," "our" or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website nutrieatwithvrushali.com, use our services, book a consultation or interact with us through WhatsApp, forms or any other channel.

This policy is compliant with the Information Technology Act, 2000 (India), the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and where applicable, the General Data Protection Regulation (GDPR) for users accessing our services from the European Union.

By using our website or services, you consent to the collection and use of your information as described in this policy. If you do not agree, please discontinue use of our website and services.

2. Information We Collect

We collect information that you voluntarily provide to us and information that is automatically collected when you use our website.

2.1 Information You Provide Voluntarily

When you book a consultation, fill out a contact form, message us on WhatsApp or email us, we may collect:

• Identity Information: Your full name
• Contact Information: Phone number, email address, WhatsApp number
• Health Information: Information you share about your health conditions, medical history, current symptoms, dietary habits, pregnancy status, medications and other health-related details relevant to nutrition consultation
• Demographic Information: Age, gender, location or city of residence
• Communication Records: Messages, consultation notes, emails and any other communication you have with us

2.2 Information Collected Automatically

When you visit our website, certain information is collected automatically:

• Technical Data: IP address, browser type and version, operating system, device type, screen resolution, referring website and exit pages
• Usage Data: Pages visited, time spent on pages, links clicked, scroll behaviour and interaction patterns
• Cookie Data: Information stored by cookies and similar tracking technologies (see Section 7 on Cookies)

2.3 Third-Party Services We Use

We use the following third-party services that may collect information on our behalf:

• AutoZap (CRM and Booking): When you book a consultation or fill out our contact form, your information is processed through AutoZap's platform. AutoZap's privacy practices apply to data processed through their system.
• Elfsight (Google Reviews Widget): Our website displays Google Reviews through an Elfsight widget. Elfsight may load its own scripts.
• MyAppzChat (AI Chat Widget): Our AI chat widget processes messages you send through the chat interface.
• WhatsApp: Messages sent to our WhatsApp number are processed through WhatsApp's platform.
• Google Fonts: We load fonts from Google Fonts, which may collect usage data as per Google's privacy policy.

3. How We Use Your Information

We use your personal information for the following purposes only:

• Providing Nutrition Services: To assess your nutritional needs, create personalised nutrition plans, conduct consultations and provide ongoing nutrition support
• Communication: To respond to your enquiries, send consultation reminders, share nutrition plans and communicate about your program
• Booking and Scheduling: To process your consultation bookings and manage appointments
• Improving Our Services: To analyse website usage and improve our content, services and user experience
• Legal Compliance: To comply with applicable laws, regulations and legal processes
• Protection: To protect our rights, privacy, safety and property, and that of our clients and the public

We do NOT sell, rent or trade your personal information to third parties for marketing purposes. We do not use your health information for any purpose other than providing nutrition services to you.

4. Legal Basis for Processing (GDPR)

For users in the European Union, we process your personal data under the following legal bases:

• Consent: You have given clear consent for us to process your personal data for specific purposes (for example, when you fill out our contact form or book a consultation)
• Contract: Processing is necessary for the performance of a contract with you (your nutrition program)
• Legitimate Interests: Processing is necessary for our legitimate interests in improving our services and communicating with you, provided these interests are not overridden by your rights
• Legal Obligation: Processing is necessary for compliance with legal obligations

Special Category Data (Health Information): Health information is classified as special category data under GDPR. We process your health information only with your explicit consent and solely for the purpose of providing nutrition consultation and related health services. You may withdraw this consent at any time (see Section 8).

5. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction, including:

• Encryption: Our website uses HTTPS encryption (SSL/TLS) for data in transit
• Access Controls: Access to client health information is restricted to Vrushali Dhanore, the clinical nutritionist directly responsible for your care
• Secure Platforms: We use reputable, secure platforms (AutoZap, WhatsApp Business) for client communication and data management
• Data Minimisation: We collect only the information necessary to provide our nutrition services
• No Public Storage: Client health records, consultation notes and nutrition plans are not stored on publicly accessible servers

However, no method of electronic storage or transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected:

• Active Client Data: Health information, consultation records and nutrition plans are retained for the duration of your active program with us
• Post-Program Records: Basic client records may be retained for up to 3 years after your program ends for continuity of care if you return, and for legal and regulatory compliance
• Communication Records: Emails and messages may be retained for up to 2 years for reference and service improvement
• Website Analytics: Anonymised usage data may be retained indefinitely for trend analysis

You may request deletion of your data earlier (see Section 8).

7. Cookies and Tracking Technologies

Our website uses minimal cookies. Cookies are small text files stored on your device by your web browser.

7.1 Types of Cookies We Use

• Essential/Functional Cookies: Our website operates primarily as a static HTML site and uses minimal cookies. Third-party services we embed (AutoZap forms, Elfsight reviews widget, MyAppzChat widget) may set their own cookies
• Third-Party Cookies: Google Fonts, the Elfsight widget and other embedded services may set cookies. These are governed by the respective third-party privacy policies

7.2 Managing Cookies

Most web browsers allow you to control cookies through browser settings. You can block or delete cookies, but this may affect the functionality of some embedded services on our website. Since our core website does not depend on cookies, your browsing experience will remain largely unaffected.

8. Your Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you
• Right to Rectification: You may request correction of inaccurate or incomplete personal information
• Right to Erasure (Right to be Forgotten): You may request deletion of your personal information, subject to legal retention requirements
• Right to Restrict Processing: You may request that we limit how we use your personal information
• Right to Data Portability: You may request a copy of your data in a structured, machine-readable format
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing before withdrawal
• Right to Object: You may object to processing based on legitimate interests
• Right to File a Complaint: You have the right to lodge a complaint with a supervisory authority in your country

To exercise any of these rights, please contact us at contact@nutrieatwithvrushali.com or call +91 9209787425. We will respond to your request within 30 days as required by applicable law.

9. Children's Privacy

We provide a Kids Nutrition program for children aged 2 to 16. For children under 18, we collect health and contact information only with the explicit consent of a parent or legal guardian. Parents or guardians may review, update or request deletion of their child's information at any time by contacting us.

We do not knowingly collect personal information from children under 18 without verified parental consent. If we become aware that we have collected information from a child without parental consent, we will delete it promptly.

10. Third-Party Links

Our website may contain links to third-party websites including our medical collaborators' websites (for example, drankitaingale.in and theskinstudio.in), our social media profiles on Instagram, Facebook and LinkedIn, our booking platform (AutoZap), and Google Maps for clinic locations.

We are not responsible for the privacy practices of these third-party websites. We encourage you to read the privacy policies of any website you visit through links on our site.

11. WhatsApp Communication

When you message us on WhatsApp at +91 9209787425, your phone number, messages and any information you share are processed through WhatsApp's platform and are subject to WhatsApp's privacy policy. We treat WhatsApp communications with the same confidentiality as all other client communications. Your messages and any health information shared via WhatsApp are used solely for providing nutrition services and communication.

12. International Data Transfers

Your information may be transferred to and processed in India, where our business is based. If you are accessing our services from outside India, including the European Union, United Kingdom, United Arab Emirates or United States, your information may be transferred across international borders.

We use third-party services (AutoZap, WhatsApp, Google) that may process data on servers located in various countries. By using our services, you consent to such transfers.

13. Data Breach Notification

In the event of a data breach involving your personal information that poses a risk to your rights and freedoms, we will notify you and the relevant regulatory authorities as required by applicable law, within 72 hours of becoming aware of the breach where feasible.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. Significant changes may be communicated to active clients via email or WhatsApp. We encourage you to review this policy periodically.

15. Grievance Officer

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of our Grievance Officer are:

16. Contact Us

If you have any questions about this Privacy Policy, our data practices or wish to exercise your rights, please contact us: